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5 Things to Consider When Looking for Small Business Tech Support Services

1) Cost When you own a small business, the numbers mean everything. Weigh out the options and do your research when it comes to considering how much you’re willing to spend on small business tech support services.  Take into consideration things like: How often do you have issues? How secure is your network? Have you ever had a professional test the security of your network? What did you spend the previous year on technology expenses? From there, you can decide on a budget that fits your needs.  Once you decide on a budget, weigh out the cost options of hiring an in-house IT staff, hourly by-the-job tech support and hiring a IT Managed Service Provider (IT MSP). Unsure of what an IT MSP is? Check out 5 Benefits to Managed IT Support 2) Reliability System down time at a small business can be detrimental, especially when it’s during peak business hours. When researching which type of small business tech support services would be best for you, consider how reliable they will be: What is their response time? Will someone always be available, even after 5pm? If someone is terminated, on vacation, sick, etc., do you/they have a backup plan? 3) Range of Services Stretching a dollar is important for small businesses, so when you’re considering small business tech support services, you want to get the most bang for your buck.  Think about the range of services when it comes to your options: Who would have the widest range knowledge? Compared to price, who offers the most service? Will you have to hire multiple professionals to get a job done?...

What does PBX stand for?

What does PBX stand for? The abbreviation PBX is used often when describing business phone systems, but what does PBX stand for? PBX stands for Private Branch Exchange. A PBX system is a secure phone network used within an organization. IP PBX is really the only way to go at this point. With technology seemingly changing faster than time the PBX systems are now outdated and replaced by the IP PBX systems. The main difference between the PBX and the IP PBX is that the IP PBX runs on an internet connection. With the phone system running on internet connection it allows you to have an infinite number of phones and phone lines coming in and out of the office. IP PBX also offers you great functions that otherwise would be a hassle to set up and use. Voicemail, queues, and other options should come standard and now they do with the IP PBX. IP PBX is a system that will make your office run much smoother. Communication can make or break an organization. An IP PBX takes all the worry out of your office communication. Innovative Network Solutions can help you find the best PBX system for you business needs. Contact us today to learn more about the PBX systems available to you. What does PBX stand for? was last modified: May 12th, 2017 by...

Managed IT Services – IT MSP

What are Managed IT Services? You’ve probably heard of tech support, IT support, or help desk support, but a term you may not be familiar with is Managed IT services. In its simplest form, you can think of an IT Managed Service Provider (IT MSP) as your business IT support and technology consultant.  Services covered vary with each technology MSP. Why choose Managed IT services? How do you make repairs to your current network, computer, or web site? Do you call a contracted computer support tech, who is paid hourly and seems to take as much time as possible to make any progress? Do you have an in house IT support person? What happens if the IT person quits?  Do you have the need for an in house IT person, but do not have the budget? Do you let things go until they are unbearable?  Running into these situations is why Managed IT services are beneficial. Proactive– a good managed IT service provider will be proactive about your system maintenance. No more waiting until your computers are completely frozen to call for help! At INS, we perform weekly on-site maintenance to proactively detect and resolve any issues before they become major problems. This will save money!  We also support larger clients who reserve our technicians for a daily basis to provide immediate support or provide high level expertise to in house support teams Cost Effective– Paying a flat rate for monthly support, gives you peace of mind that our technicians are truly working to resolve your issues, and not just working the clock. If you’re a small or medium...

Toshiba Telecom Division Closure

The Toshiba Telecom Division closure went into effect as of March 21, 2017. What does this mean for existing Toshiba clients? If you need Toshiba system support, how expeditiously would you receive that support? Would replacement components for the Toshiba phones still be available? Many questions surround the closure, but at the core of the issue, the fact still remains that the division will cease to exist. Toshiba has given dealers until May 22, 2017 to place any additional orders, so with that being said, it seems replacement components will no longer be available as well. It seems for their current client base, there are really only two options; risk it, or take preventative measures. You could risk it by staying on the Toshiba system, and hoping you won’t need any replacement components. You could be a savvy business owner and take preventative measures by finding a new provider/system before anything happens. While it’s easy to say, “Everything is fine, we don’t need to switch right now”, you may end up saying, “I wish I would have considered another option” when things go awry. Don’t wait until your system is down to find a new alternative. With so many options available, it can become a time consuming task deciding the best phone system for your business. At INS we specialize in helping businesses not only purchase, install, learn and support new phone systems, but save money while doing so. By allowing us to performing us in depth phone analysis, some of our clients have received a completely new business phone system for FREE! Monthly phone support options are available...

Web Development Services

Having a great first impression online is a basic marketing tool. Let’s consider your everyday life. When you are looking for a particular service, what are some of the things you do? Ask around to people you know? Turn to social media? Or do you “Google it”? When someone searches for your services, does your web site set you apart from your competitors? With all of the self-service web design web sites around, it’s easy for anyone to go from non-existent to having a web presence in a matter of a few hours, but is it really doing anything for you? A bad web site can be just as harmful as no web site. Having no web site in this age means you’re barely holding onto existence! While it’s easy to use self-service design sites, or have family/friends make them for you, investing in your site can really give you a leg up on your competition. Not only can investing in your site using a professional web developer make your site look more appealing to the eye, the pros know tips and techniques that can help you out rank your competitors when someone looks for your services through search engines (this is also known as (SEO) Search Engine Optimization). Paying for AdWords? Instead of investing in Ads, try investing in professional web design services that in the long run could cost less than running AdWords campaigns and allow your site to boost in rankings organically. We have a team of developers and designers who are ready to help you with your online presence. The best part is, we are...