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1) Cost

When you own a small business, the numbers mean everything. Weigh out the options and do your research when it comes to considering how much you’re willing to spend on small business tech support services.  Take into consideration things like:

  • How often do you have issues?
  • How secure is your network?
  • Have you ever had a professional test the security of your network?
  • What did you spend the previous year on technology expenses?

From there, you can decide on a budget that fits your needs.  Once you decide on a budget, weigh out the cost options of hiring an in-house IT staff, hourly by-the-job tech support and hiring a IT Managed Service Provider (IT MSP). Unsure of what an IT MSP is? Check out 5 Benefits to Managed IT Support

2) Reliability

System down time at a small business can be detrimental, especially when it’s during peak business hours. When researching which type of small business tech support services would be best for you, consider how reliable they will be:

  • What is their response time?
  • Will someone always be available, even after 5pm?
  • If someone is terminated, on vacation, sick, etc., do you/they have a backup plan?

3) Range of Services

Stretching a dollar is important for small businesses, so when you’re considering small business tech support services, you want to get the most bang for your buck.  Think about the range of services when it comes to your options:

  • Who would have the widest range knowledge?
  • Compared to price, who offers the most service?
  • Will you have to hire multiple professionals to get a job done?

4) Customization

  • Will you be able to customize your service package instead of paying for services you don’t need?
  • What if your business grows, and your needs change/expand; will you have to find a new tech support provider or will they have the ability to grow with you?

5) Communication

You want to focus on running your business, and making it grow. Figuring out the best programs, software, and hardware for your technology is something you don’t want to spend time researching and thinking about. Your small business tech support services should include:

  • Someone who will act as a technology consultant that will communicate with you when it comes to best practices and ways to make your systems run efficiently
  • They should be on your team, giving suggestions of new products when necessary, looking out for your best interest, and making sure you aren’t spending unnecessary money on technology services you don’t need.